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Background: PREFACE: Raw interview transcript is posted on the blog. Chitra Bose is a project manager for ERP implementation at Delaware Consulting. Delaware is the partner company that assists with implementation, workshops, validation, software integration, and organizational change management for Avista's ERP implementation project. Chitra has been in the business for 30 years and has extensive experience in ERP systems, their benefits, and their potential drawbacks. Summary of The Interview: This interview provides a practitioner’s perspective on ERP systems, especially in the utility industry. Most of our conversation revolved around integration, efficiency, implementation risks, change management, AI integration, and workforce adaptation. Chitra emphasizes that ERP systems serve as a “single source of truth” that improves organizational coordination but also require careful selection, training, and change management. Chitra mainly argues that the vital benefit of...